Q: How do I register?
A: If you are a PGA golf professional and work at a golf facility, simply go to www.shipsticks.com. If you are a golfer and would like to ship your clubs using Ship Sticks, you don’t have to register—just go to www.shipsticks.com.
Q: Is there a fee to sign up with Ship Sticks?
A: No, signing up is absolutely free.
Q: Do I have to be a golf professional to use your service?
A: No.
Q: Can I ship my clubs from my home or office?
A: Yes, you can ship your clubs from your home, office or golf course. To ship from your home or office, select “Other” under Origin.
Q: Where do my sticks go when I ship them to a certain location?
A: The pro shop of record and or the bag room will have your clubs. You will receive an e-mail with the contact information for the club where you sent your sticks.
Q: What happens if my clubs don’t arrive before my tee time?
A: Please contact Ship Sticks toll-free at 1-855-867-9915 and a customer service representative will be happy to help locate your clubs, as well as take care of your immediate golf needs.
Q: How much insurance do I need?
A: We understand the value of your clubs and automatically build in a baseline of $1000 of insurance. You are able to add up to $3500 to insure any single golf bag. Ship Sticks suggests $1500 of insurance.
Q: How do I pack my clubs for shipping?
A: The short answer is, put your clubs in a personal travel bag, box, or Club Glove, make sure your box or Club Glove is securely sealed and affix the shipping label. Read more on how to prepare your clubs for shipping.
Q: Is there a weight limit for my golf bag?
A: Yes. Standard golf bags must be 48 pounds or less to receive the stated discounts. If over 48 pounds you must select the option for Staff/XL bag (up to 72 pounds).
Q: How far in advance can I schedule a shipment?
A: You may schedule a shipment 60 days in advance. You will be able to print your shipping label immediately after scheduling your shipment.
Q: Can I create a round trip shipment to ship my clubs to and from my golf destination?
A: Yes, to create a round trip shipment, under Shipment Details (step 4) select "Round-Trip" and select return pick up and return arrival dates.
Q: Can I ship multiple bags?
A: Yes, to ship more than 1 bag at a time, under Package Details (step 3), click the "Bag Count" drop down arrow and select the number of bags you want to ship.
Q: Can I add hotel check-in information to my shipping label?
A: Yes, under Package Details (step 3) you can type in any information you would like. For example; Confirmation Number XXXXX, Checking in XX/XX/XX, Guest of John Smith.
Q: How do I contact Ship Sticks?
A: E-mail: info@shipsticks.com sales@shipsticks.com
Phone: Toll free 1-855-867-9915
Q: What if my pro doesn’t use Ship Sticks?
A: Well, tell him to get his act together! We suggest that you ask your pro to go to www.shipsticks.com and sign up. Then you can start enjoying the convenience and savings of Ship Sticks service.
Q: Can I ship internationally?
A: Yes, to ship internationally or get an international quote you can email info@shipsticks.com with your pick up location, delivery location and dates of trip. You can always call in to 561-429-3900 to get a quote as well!
Q: Can I ship from Hawaii to mainland United States?
A: Yes, shipping from Hawaii to mainland United States needs to be done through our offices. Please email info@shipsticks.com or call 561-429-3900.